1. Overview
This Refund & Cancellation Policy applies to paid Pammi subscriptions purchased through our staff application or related checkout flows, including payments made with PayPal or Razorpay.
2. Free trial
The introductory free trial (where offered) does not require payment. No refund applies to unused trial time because no fee is charged for the trial itself.
3. Cancellation
- You may cancel renewal of a subscription so that you are not charged for the next billing period.
- Cancellation stops future charges; it does not automatically refund the current paid period unless you qualify under the refund rules below.
- After cancellation takes effect, access continues until the end of the period already paid for, unless we suspend the account for breach of Terms or non-payment.
- To cancel, use the billing controls in your Pammi staff account or email [email protected] from your registered clinic email.
4. Refund eligibility
Because Pammi is a digital software service delivered immediately upon activation, all sales are generally final. We may provide a refund at our discretion in these cases:
- Duplicate or accidental charge — clear duplicate payment for the same plan period.
- Service not provisioned — you paid but we failed to activate access for reasons solely within our control, and we cannot remedy within a reasonable time.
- Qualifying cooling-off request — if you request a refund within 7 days of first paid activation and can show the Service was not meaningfully used (for example, no material patient queue activity), we may refund the unused paid amount.
Refunds are typically not available for:
- Change of mind after substantial use of the Service
- Partial months already consumed on a monthly plan
- Annual plans after the cooling-off window, except unused whole months granted as a goodwill credit at our discretion
- Enterprise custom agreements (governed by the signed order / contract)
5. How to request a refund
Email [email protected] with:
- Clinic name and account email
- Payment reference (PayPal / Razorpay transaction id)
- Date and amount charged
- Reason for the request
We aim to respond within 5–7 business days. Approved refunds are issued to the original payment method via the same gateway (PayPal or Razorpay). Bank or card posting times depend on your provider and may take additional business days.
6. Chargebacks
Please contact us before opening a dispute with your bank or PayPal/Razorpay so we can help resolve the issue. Unresolved abuse of chargebacks may result in account suspension.
7. Plan changes
Upgrades and downgrades are handled in-product where available. Credits or prorated adjustments, if any, follow the rules shown at checkout or as confirmed by billing support.
8. Contact
Billing & refunds: [email protected] · General: [email protected] · Contact